Our Policies

Privacy

Privacy
Turner Rowe Art Centre takes the privacy of its customers very seriously. We do not sell any of your personal information to anyone.
The information we gather from you allows us to deliver the products and services you request and to help us improve your experience with us. Some information that you share with us, including your name, postal address, email address and phone number can be used to identify you or can be reasonably used in connection with other information to identify you. Any payment information shared during an online transaction on our website is done via a secure third party payment portal (Sum Up) and Turner Rowe Art Centre will see none of this.
None of your credit/debit card information is kept on-site at Turner Rowe Art Centre . This is why you need to give us this information each time you order, which can be frustrating, but is a policy to protect you.
 
How We Use Your Information. Turner Rowe Art Centre
 uses the personal information that we collect about you or that you provide to us to process and deliver your online orders, to keep you up to date with the status of your order, for marketing or advertising purposes, to keep you informed about promotional offers, to maintain your online account, to keep track of your order history and to respond to your enquiries.

Information Sharing
Turner Rowe Art Centre does not sell your personal information to third parties.
Accessing Your Information
At any time, you can login to our website and review or change your personal information and make changes to your name, password, postal address, email address, or phone number which you had previously entered. 
Information Security
Turner Rowe Art Centre stores and processes your personal information on our own computers and servers on-site here in the United Kingdom. We protect your personal information by maintaining physical, electronic, and procedural safeguards in compliance with applicable UK regulations. Data relating to a sale will be securely stored for as long is relevant to that sale and as long as we are legally required.
Our website has been developed with Secure Socket Layer (SSL) encryption to protect any personal information you share with us while ordering online. 
Unfortunately, transmission of data online, or electronic storage, is never 100% secure. With all our best efforts, we cannot guarantee the total security of the transmission of your personal information online and is done at your own risk. 
Email communications
We may use your personal information to contact you with email newsletters that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link in any of our emails.

 

Returns & Refund Policy

We strive to only sell top quality products, new, unused and tested to give the best results possible when the instructions are followed.



Please inspect all goods carefully when they arrive. Due to the fragile nature of some of the glass and ceramic products we sell, we go to extra lengths in our packaging procedures. However, occasionally a consignment may inadvertently get damaged during transit, rendering the contents unusable, if this happens to you, please contact Turner Rowe Art Centre as soon as possible.

If you are at all unhappy with any of the products received, please give us a call and let us know!

If you have placed and paid for an order which you wish to cancel, please let us know as soon as possible. You can call us on 07307 527848 or email us at info@turnerroweartcentre. We aim to dispatch goods within 24 hours of receiving the order, if you let us know before we dispatch then we may be able to refund your delivery charge as well.

If you want to return your order, you must inform us of your intention within 7 days of receipt. All goods must arrive back with us in an unused and undamaged condition to be considered for a refund. The buyer will be responsible for postage costs when returning an item.

Deposits for classes are non-refundable, but we will carry them over to a future date for up to one year


Our liability is strictly limited to the value of any product supplied, not to any consequential loss.

Thank You

If you have any questions, please do not hesitate to contact us.